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Home  »  Consumer Reviews  »  Stores  »  Pearl Vision-no free lens cleaner
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Pearl Vision-no free lens cleaner
Apr 8, 2008
Pearl Vision complaint
I've just paid $578 for new frames and lenses. I couldn't believe what I was hearing when I picked up my first pair and was told no complimentary bottle of cleaner. I JUST PAID $578 and they can't even give a bottle of lens cleaner??? How CHEAP CHEAP CHEAP is that.

I've purchased my glasses from this particular store on many occasions when it was owned by another company and have always been given a free bottle of cleaner when I bought new glasses.In fact when I've purchased them from other stores I've always received free cleaner and a cloth.

The store mgr and a young lady who work there offered very good service and the girl when she told me no free lens cleaner almost seemed embarrassed.

Considering the volumn of glasses they sell, the gesture of free cleaner would only serve to increase customer service and satisfaction. HOW CHEAP CHEAP CHEAP. I just paid $578 of very hard earned dollars

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